My brother’s iPhone 4 had stopped working after the iOS 5 update. He had been waiting for a new Gevey (SIM interposer) to be released for a long time, but there had been no progress.
Yesterday, however, there was a new development. He told me that we could unlock the device’s SIM lock by speaking with AT&T. For this, we needed to call AT&T’s Call Center in America and explain the situation. Of course, due to the time difference between us, we were going to do this at 5:00 PM.
For this purpose, I first called AT&T’s call center number using the Skype application on the iPhone. However, before calling, I wrote down my IMEI number, the email address I would give them, and the letter-by-letter spelling (like ‘Z’ for Zonguldak, or English spelling) of the address into the TEXEDIT program I use on MAC OS X so that I wouldn’t struggle while on the phone.
I called the number +1 800 331 0 500 using Skype on the iPhone. After the welcome message, I pressed 1. When the menu finally prompted to press 0 to connect to an operator, I pressed 0 and started waiting. Not much, perhaps 30 seconds later, the operator was on the line.
After the female operator welcomed me and said her name, she asked, “How can I help you?” and I said the following sentences:
“Hello, first of all, I’m sorry for my bad English.”
“My name is Ozer.”
“I’m calling outside of America.”
“I want to unlock my iPhone four.”
After I said these sentences, she asked me to wait for a short while, and about a minute later, she asked for my name. I repeated my name. She asked for my surname. I told her. However, precisely at that moment, the connection, which was already quite difficult, was cut off.
Following this, I installed Skype on my MacBook Pro. I connected a headset to my computer and called again. This time my connection was much, much better, and I could hear the person opposite me better and understand them more easily.
In the second connection, there was a male operator, which made it much easier for me to understand. He spoke slower and repeated himself once more when I didn’t understand.
After I stated what I wanted, he asked me to wait for a while. After some time, he started speaking again. He said he would create a **CASE** for this process. For this, he asked for my first and last name. He asked for my phone number. I said the digits one by one. He asked where I was calling from. I said Turkey. He asked for my city, and I replied, Istanbul. He thanked me. He asked for my IMEI number. Although I said it carefully, I realized it was wrong when he repeated it, and I gave it again. Finally, he asked for my email address. After I gave my email address, he gave me a number that could be used to inquire about this process again. He called this number the **CASE ID**. He asked me to write down the number he gave me.
He said they would send an email regarding this process within seven days. I thanked him. He asked if I had any other requests; I said no, thanked him, and hung up the phone.
When I checked Skype, these conversations had lasted 25 minutes and 30 seconds.
I want to state that as of writing this article, no email has yet arrived in my email address.
Let’s see how long it will take for my brother’s phone to be unlocked, or if it will be unlocked at all?
****** 3 Days later, April 14, 2012 ******
The email that AT&T said they would send never arrived, but after my brother Restored the phone with iTunes, the phone was **Unlocked** (the SIM lock was removed) and is working normally.
Leave a Comment